1. Agreement to These Terms

By accessing our website, requesting a quote, booking a service, or using our cleaning services, you agree to these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services or website.

Your use of our services is also subject to our Privacy Policy and Cancellation & Rescheduling Policy, which are incorporated by reference into this Agreement.

2. Scope of Services

We provide professional residential and commercial cleaning services. The specific scope of work for each appointment will be:

• Defined in your booking confirmation or estimate
• Based on the service type selected (Standard, Deep, Move-In/Move-Out, Post-Construction, or Recurring)
• Subject to the exclusions listed in Section 3 below

Any additional services requested during the cleaning visit may be performed at our discretion and will be billed at our standard rates.

3. Exclusions & Limitations

Madison Cleaning Services does not provide the following services unless explicitly agreed upon in writing in advance:

• Carpet shampooing or steam cleaning
• Outdoor or yard maintenance
• Mold, biohazard, or hazardous material removal
• Pet waste, urine, vomit, or litter box cleaning
• Heavy decluttering, packing, or professional organization
• Lifting or moving of large furniture or appliances
• Structural repairs or remediation
• Interior oven or refrigerator cleaning (available as an add-on)
• Interior window cleaning (available as an add-on)

4. Client Responsibilities

To ensure a safe and successful cleaning service, the Client agrees to:

• Provide clear and safe access to the property at the scheduled time (via key, lockbox, code, or in-person presence)
• Secure pets away from work areas for the safety of our staff
• Inform us in advance of recent painting, construction, pest activity, or any safety hazards
• Remove or secure fragile, irreplaceable, or high-value items
• Empty cabinets, drawers, and appliances when requesting interior cleaning
• Provide running water, electricity, and sufficient lighting at the premises

5. Pricing, Billing & Payments

All services are quoted based on property size, condition, and service type.

• Quotes: Estimates are valid for 30 days from the date issued unless otherwise stated
• Pricing: Hourly or flat-rate pricing may apply depending on the service
• Deposits: For Deep Cleans, Move-In/Move-Out, Post-Construction, and other premium services, a 50% deposit may be required to confirm your booking
• Payment Due: Payment is due upon completion of each service unless a recurring billing arrangement has been agreed upon
• Accepted Methods: Cash, Credit/Debit Card, Zelle, or Bank Transfer
• Late Payments: Late or missed payments may result in suspension of service and additional fees

We reserve the right to charge interest on unpaid balances at a rate of 1.5% per month (or the maximum allowed by law) on overdue invoices.

6. Cancellations & Rescheduling

All cancellations and rescheduling requests are governed by our separate Cancellation & Rescheduling Policy, which is incorporated into these Terms.

• ≥ 48 Hours' Notice: No fee applies
• < 48 Hours' Notice: 50% of the service price applies
• Same-Day Cancellation / No-Show: 100% of the service price applies
• Recurring Service Cancellation: 14 days' notice required

By booking with us, you acknowledge and agree to this policy.

7. Satisfaction Guarantee

We stand by the quality of our work. If you are not satisfied with any part of your service:

• Notify us within 24 hours of service completion
• We will return to re-clean the areas of concern, free of charge
• The re-clean must fall within the original agreed scope of work

8. Liability & Damages

While we take the utmost care in performing our services, the following limitations apply:

• We are not responsible for damage resulting from wear and tear, improper installation, pre-existing conditions, or items with known defects
• We are not liable for damage caused by third-party contractors (e.g., plumbers, electricians)
• We are not responsible for loss or damage to items not properly secured or identified as fragile or valuable at the time of booking
• In the event of accidental damage, the Client must notify us in writing within 24 hours of service completion

9. Insurance

Madison Cleaning Services maintains appropriate general liability insurance and workers' compensation insurance as required by law. Proof of insurance is available upon request.

10. Health & Safety

The Client agrees to disclose any hazardous conditions or materials at the property prior to service, including but not limited to:

• Biohazards or hazardous materials
• Mold, asbestos, or lead
• Chemical spills or sewage issues
• Unsafe structural conditions

We reserve the right to refuse or discontinue service if we encounter unsafe or unsanitary conditions that pose a risk to our staff.

11. Termination

Either party may terminate this Agreement as follows:

• By the Client: With 14 days' written notice for recurring services. For one-time services, termination is governed by our Cancellation Policy
• By the Company: Immediately if the Client fails to pay, breaches these Terms, or creates an unsafe work environment
• Without Notice: Either party may terminate immediately if the other party commits a material breach of this Agreement

Termination does not relieve the Client of the obligation to pay for services already rendered.

12. Intellectual Property

All content on our website (text, images, graphics, logos, and other materials) is the property of Madison Cleaning Services and is protected by copyright and trademark laws.

You may not copy, reproduce, distribute, or use any content from our website without our prior written consent.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of any third-party websites.

14. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law provisions.

Any disputes arising from these Terms or our services shall be resolved exclusively in the state or federal courts located in Lackawanna County, Pennsylvania.

15. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on this page with an updated "Effective Date".

We encourage you to review these Terms periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated Terms.

16. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

📞 (272) 228-6258  |  📞 (272) 666-1020
✉️ Maddisoncleaningservices416@gmail.com