Full Privacy Policy
Privacy Policy
1. Information We Collect
We may collect the following types of information:
a. Personal Information You Provide to Us
When you request a free estimate, book our services, fill out a contact form, or interact with us through our website or Facebook Lead Ads, you may provide us with:
- Name
- Email address
- Phone number
- Service address
- Details about the cleaning services you need
- Any other information you choose to provide
b. Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages you visit on our site
- Date and time of your visit
c. Information from Facebook Lead Ads
When you submit a lead form through our Facebook Ads, we receive the information you provided in that form, such as your name, contact details, and service preferences.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide you with a free estimate for cleaning services
- To schedule and fulfill cleaning service appointments
- To respond to your inquiries and customer service requests
- To send you appointment reminders and service-related communications
- To send marketing communications such as promotions, special offers, and service updates (you may opt out at any time)
- To improve our website, services, and advertising
- To comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
a. Service Providers
We may share your information with third-party service providers who help us operate our business, such as payment processors, scheduling software, and email communication tools. These providers are contractually obligated to protect your information.
b. Facebook (Meta)
When you interact with our Facebook Lead Ads, Facebook may collect and process your information according to its own Privacy Policy. We do not control Facebook's data practices. For more information, please review Meta's Privacy Policy at https://www.facebook.com/privacy/policy.
c. Legal Compliance
We may disclose your information if required to do so by law or in response to valid legal requests, such as a court order or subpoena.
4. Your Privacy Rights
Depending on where you live, you may have the following rights regarding your personal information:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information
- The right to withdraw your consent at any time
- The right to opt out of marketing communications
To exercise any of these rights, please contact us using the information in Section 8.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. If you would like us to delete your information, please contact us.
7. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 13, we will delete it immediately.
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Madison Cleaning Services
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically.