Cancellation & Rescheduling Policy

Madison Cleaning Services

📞 (272) 228-6258 | 📞 (272) 666-1020 | ✉️ Maddisoncleaningservices416@gmail.com

Effective Date: August 29, 2026

At Madison Cleaning Services, we are committed to delivering exceptional service while ensuring fair and reliable scheduling for our team and clients. This policy applies to all scheduled cleaning appointments.

1. Standard Cancellations & Rescheduling

We require a minimum of forty-eight (48) hours' notice for any cancellation or rescheduling of a standard cleaning appointment.

✅ Notice Given ≥ 48 Hours: No cancellation or rescheduling fee will be applied.

2. Late Cancellations & Rescheduling

For cancellations or rescheduling requests made with less than 48 hours' notice but prior to 12:00 AM on the day of the appointment:

⚠️ Fee: 50% of the total estimated service price will be charged.

3. Same-Day Cancellations & No-Shows

Any cancellation made on the day of the scheduled service, or failure to be present at the time of arrival, will be considered a "Same-Day Cancellation."

🚫 Fee: 100% of the scheduled service price will be charged.

4. Property Access & "Unable to Enter"

It is the client's sole responsibility to ensure our team can access the property at the scheduled appointment time.

🔒 If our team arrives and cannot gain entry due to a locked door, missing key, incorrect access code, gate closure, or any other access issue, the appointment will be treated as a Same-Day Cancellation and charged in full.

5. Grace Period

Our team will wait for fifteen (15) minutes past the scheduled start time. If access is not granted within this window, the team will depart, and Section 4 will take effect.

6. Emergencies & Exceptions

We understand that unforeseen emergencies (severe illness, family emergencies, extreme weather) may occur. These situations are handled with compassion and on a case-by-case basis.

📞 Please contact us immediately by phone or text at (272) 228-6258 or (272) 666-1020. Documentation may be requested to waive fees at our discretion.

7. Deposits for Special Services Deep Clean & Move Services

For Deep Cleans, Move-In/Move-Out, Post-Construction, or other premium services that require a deposit:

≥ 48 Hours' Notice: Your deposit is transferable one time to a new, mutually agreed-upon appointment date, subject to availability.
< 48 Hours' Notice: Your deposit is non-refundable and non-transferable.

8. Recurring Service Cancellations

To discontinue a recurring service (Weekly, Bi-Weekly, or Monthly), we kindly request a minimum of fourteen (14) days' notice.

📅 Note: The cancellation of an individual recurring appointment is still subject to the 48-hour policy above.

9. Company-Initiated Cancellations

In the rare event that Madison Cleaning Services must cancel an appointment due to staff illness, vehicular issues, or hazardous weather:

✅ All fees are waived.
✅ We will make every reasonable effort to reschedule your service at your earliest convenience.

10. How to Cancel or Reschedule

All requests must be made directly by:

📞 Calling or Texting: (272) 228-6258 or (272) 666-1020
✉️ Email: Maddisoncleaningservices416@gmail.com

⚠️ Important: A request is not considered valid until you have received a confirmation reply acknowledging your request.

11. Policy Acknowledgment

By booking an appointment with Madison Cleaning Services, you acknowledge that you have read, understood, and agree to this policy. This policy applies to all appointments, whether booked via phone, online, or in-person.